These Terms govern access, navigation, registration, and the contracting of products and services offered through Clave de Mi, including its website, the web player version, features linked to the user account, and, where applicable, services associated with the app and the premium environment.
The contracting or use of certain services may also be subject to particular conditions, specific notices, or additional information shown during the purchase, subscription, or service request process. In case of contradiction, the particular conditions shall prevail over these General Terms insofar as they are specific.
1. Identification of the owner
In compliance with applicable regulations, it is informed that the owner of Clave de Mi is:
- Owner: Ismael Vallejo Ruiz
- Tax ID (NIF): 52900192P
- Address: C/ Playa de Zarauz, 26, 28042 Madrid, Spain
- Email: info@clavedemi.com
- Website: https://clavedemi.com/
2. Scope of application and acceptance
These Terms apply to users who access, navigate, register, or contract products or services through Clave de Mi.
The use of the website, account creation, placing an order, subscribing, or requesting a service implies acceptance of these Terms, the Legal Notice, the Privacy Policy and the Cookie Policy, as applicable.
If the user does not agree with these Terms, they must refrain from using the services or contracting through Clave de Mi.
3. General description of the services
Clave de Mi offers, among others, the following services and content:
- musical content and educational resources;
- sale of downloadable digital products, such as books or PDF materials;
- premium subscriptions with automatic renewal;
- personalized musical transcription services;
- playback, viewing, and management features for music files;
- services associated with the user account and the community.
Some services may be free and others paid. The specific features of each product or service will be those stated in the description, page, or form at the time of contracting.
4. Usage Requirements and User Accounts
General access to Clave de Mi is free, without prejudice to the fact that certain features require registration, subscription, or payment.
The user agrees to provide truthful, updated, and complete information during registration, contracting, or the use of forms. They will be responsible for safeguarding their access credentials and all activities carried out from their account.
If they detect unauthorized access, misuse of their account, or any security issue, they must report it without delay via info@clavedemi.com.
Minors may use the services as long as they have the authorization and supervision of their parents, guardians, or legal representatives when required, especially in cases of contracting or making payments.
5. Platform Usage Rules
The user agrees to make lawful, diligent, and good faith use of Clave de Mi and its services. In particular, they commit not to:
- use the platform for unlawful, fraudulent purposes or contrary to applicable regulations;
- alter, damage, overload, or compromise the operation of the website, the player, or associated services;
- access or attempt to access restricted areas, other users’ accounts, or systems without authorization;
- introduce malware, malicious scripts, abusive automation, or mass data extraction systems;
- use the services to violate third-party rights, including copyrights, image rights, privacy rights, or trade secrets.
Clave de Mi may adopt the technical or legal measures necessary to prevent uses contrary to these Conditions.
6. Content Uploaded by Users
Certain features allow users to upload sheet music, files, or other materials related to the service.
The user is solely responsible for the content they upload, share, store, or make visible through Clave de Mi. By using these functions, they declare and guarantee they have the rights, authorizations, or legitimate basis necessary to do so and that such content does not infringe third-party rights or applicable regulations.
In non-premium modes, certain content uploaded by the user may remain visible to the community. In premium modes, the user may have options for public or private visibility, depending on the features available at the time.
When a user shares content publicly, they authorize Clave de Mi, on a non-exclusive basis and for the time necessary to provide the service, to host it, technically reproduce it, transform it strictly as necessary for processing, and display it within the platform according to the service’s purpose.
Account cancellation does not necessarily imply the automatic and immediate deletion of public content shared with the community. Content set as private will no longer be publicly accessible or viewable by other users, without prejudice to technical, backup, or preservation copies that must be maintained for necessary periods for technical, legal, or security reasons.
Clave de Mi reserves the right to remove, block, de-index, limit, or delete content when there are signs of infringement, valid third-party claims, breaches of these Conditions, or risks to the platform, as well as to suspend or cancel repeat offender accounts or those that abuse the service.
7. Notification of Infringements and Content Removal
If any person considers that content hosted, shared, or displayed through Clave de Mi violates intellectual property rights, image rights, privacy, or other rights, they may report it via info@clavedemi.com or from the contact page, indicating with sufficient precision:
- the identification of the affected content;
- the reason for the complaint;
- the data of the complainant;
- the accreditation, when applicable, of their authorization or representation.
Upon receiving a sufficiently substantiated communication, Clave de Mi may review the case and take any measures it deems reasonable, including the precautionary removal of the content or the restriction of access to it.
8. Intellectual and industrial property
All intellectual and industrial property rights over Clave de Mi, its design, structure, software, texts, images, logos, compilations, functionalities, trademarks, databases, and other elements of the service belong to the owner or third-party licensors, unless expressly stated otherwise.
The contracting of products or services or the use of the platform does not imply the transfer of intellectual property rights beyond what is strictly necessary for the personal and legitimate use of the contracted service.
Reproduction, distribution, public communication, transformation, extraction, reuse, reverse engineering, or total or partial exploitation of the contents and functionalities of Clave de Mi without prior written authorization from the owner is prohibited, except in cases permitted by law.
The digital products, downloadable materials, sheet music, compilations, adaptations, layouts, content selections, and other resources offered by Clave de Mi may be protected by intellectual property rights of its own or third parties. The user must always respect the terms of use and applicable rights for each content.
9. Electronic contracting process
The contracting of products or services through Clave de Mi is done electronically. Before finalizing the order or contract, the user can review the essential information about the product or service, its price, and, if applicable, the main characteristics of the subscription or service contracted.
Confirming the order or contract implies the express acceptance of these Conditions. Once the process is finished, Clave de Mi may send a confirmation by electronic means with the basic details of the operation.
The user is responsible for verifying that the information provided during the purchase process is correct. If errors are detected in the entered data, they can contact as soon as possible through info@clavedemi.com or from the contact page.
10. Prices, payments, and payment methods
The applicable prices will be those shown at the time during the contracting process. Any applicable amount, taxes included or itemized as appropriate, will be shown before finalizing the purchase.
Payments can be made, depending on the available service or product, through gateways such as Stripe and PayPal. Payment processing is handled through these platforms in accordance with their own terms and policies.
Clave de Mi reserves the right to modify the prices of its products or services at any time, without affecting already confirmed contracts, except in future renewals of subscriptions where appropriate and informed according to applicable regulations.
11. Downloadable digital products
Clave de Mi markets certain digital products, such as books, sheet music, or PDF materials, which may be made available to the user through download or electronic access.
Unless expressly stated otherwise on the product sheet, these materials are offered for personal use and according to the specific conditions of the purchased product, and the purchase does not authorize redistribution, resale, publication, or commercial exploitation.
When the consumer requests immediate delivery of the digital content and it is delivered or made available for download or access before the legal withdrawal period ends, they will understand and accept that, in cases provided by applicable regulations, the right of withdrawal may be excluded or lost once execution has begun with their prior express consent.
For this reason, except in cases of technical error, duplicate payment, or non-delivery attributable to Clave de Mi, returns of digital products will not be accepted once access or download has been provided, without prejudice to the legally corresponding rights of the consumer.
12. Premium subscriptions
Clave de Mi offers premium subscriptions available through the website, with monthly and annual options, as indicated at each time during the contracting process.
Premium subscriptions automatically renew for successive periods equal to the initially contracted one, unless canceled by the user before the renewal date.
Canceling the subscription will prevent future renewals, but the user will retain access to the premium features until the end of the already paid period.
Unless otherwise provided by applicable regulations or there is an incident attributable to Clave de Mi, the cancellation of a subscription already started will not give rise to prorated refunds for the current period.
Clave de Mi may modify in the future the price or renewal conditions of subscriptions, informing about it before the modification becomes applicable to the next renewal.
13. Musical Transcription Service
Clave de Mi offers a personalized musical transcription service. The request is made through the form enabled for this purpose, where the user provides the necessary information for the order and the system may display a price automatically calculated based on the data provided.
The user is responsible for providing information that is sufficiently clear, accurate, and complete about the requested work. If the order can be carried out with the provided information, Clave de Mi may start the work directly after contracting and payment. If there are doubts, ambiguities, or lack of relevant information, Clave de Mi may contact the user before starting or during the execution of the service.
This is a personalized service made according to the client’s instructions. Therefore, once the work has started, the service will be considered in a specific execution phase for that user.
If the user is not satisfied with the final result of the transcription service, they may request a refund of the amount paid through info@clavedemi.com or from the contact page. Clave de Mi may review the issue beforehand and, if applicable, offer correction, adjustment, or refund, without prejudice to the commercial policy indicated by the owner at any given time.
14. Service availability and modifications
Clave de Mi strives to keep its services available and updated but does not guarantee permanent and uninterrupted availability of the website, the player, the application, or all its contents or functionalities.
The owner may modify, update, suspend, or withdraw totally or partially products, services, functions, contents, plans, or technical features for reasons of maintenance, improvement, security, technical feasibility, strategic changes, or regulatory compliance.
When the modification significantly affects an active contract, it will act in accordance with applicable regulations and, if applicable, inform affected users by appropriate means.
15. Disclaimer and limitation of liability
Clave de Mi will not be liable for damages or losses derived from causes beyond its reasonable control, including network outages, unavailability of third-party services, errors in the user’s device, technical incompatibilities, payment gateway incidents, or problems caused by Internet connections outside the owner’s control.
It will also not be responsible for illicit, negligent, or fraudulent use by users or third parties of the service, nor for content provided by users, as long as it acts with reasonable diligence once it has effective knowledge of a possible infringement or incident.
Nothing in these Conditions excludes or limits consumer rights nor liabilities that cannot be excluded or limited by law.
16. Suspension or cancellation of accounts and services
Clave de Mi may suspend, limit, or cancel user accounts, accesses, or services when there are indications of non-compliance with these Conditions, non-payments, abusive use, fraud, infringement of third-party rights, unauthorized automated use, attempts of unauthorized access or risks to the security and integrity of the platform.
Whenever reasonable in each case, the user may be informed in advance or given the chance to remedy the issue. However, in serious or urgent cases, measures may be adopted immediately.
17. Data protection and cookies
The processing of personal data is governed by the provisions of the Privacy Policy.
The use of cookies and similar technologies on the website is regulated in the Cookie Policy.
18. Modification of these Conditions
Clave de Mi may modify these Conditions to adapt them to legal, technical, organizational, or business changes. New versions will be published on this same page with the corresponding update date.
In the event of substantial modifications affecting ongoing contractual relationships, reasonable or legally required information measures will be adopted.
19. Applicable Law and Jurisdiction
These Terms are governed by Spanish law.
When the user has the status of a consumer, any dispute shall be submitted to the courts and tribunals that are competent according to the applicable consumer regulations.
In other cases, unless a mandatory rule states otherwise, the parties shall submit to the courts and tribunals of Madrid, Spain.
20. Contact and Customer Service
For any inquiry, issue, support request, or claim related to these Terms, a purchase, a subscription, or a contracted service, you can write to info@clavedemi.com or use the contact.
page. You can also consult the general information about the owner in the Legal Notice.
Last updated: April 3, 2026